Refund and Returns Policy

Overview

At Aurelius Valtieri, we want you to feel confident in every purchase. If your timepiece is not right for you, our refund and returns policy gives you 30 days from delivery to request a return on eligible items.

Eligibility

To qualify for a return or refund, your watch must be:

Unworn and in the same condition you received it
In original packaging, including box, notecard, and dust pouch where provided
Accompanied by proof of purchase (order confirmation or receipt)

We cannot accept returns on items that show signs of wear, damage caused after delivery, or missing original packaging.

How to Start a Return

Email: hello@aureliusvaltieri.com

Include your order number, the item you wish to return, and the reason for the return. Our team will confirm eligibility and provide return instructions within 1 business day.

Refunds

Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are processed to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.

Return Shipping

Unless the return is due to our error or a defective item, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service. Aurelius Valtieri is not responsible for items lost in return transit.

Exchanges

We do not offer direct exchanges. If you would like a different reference, please return the original item for a refund (if eligible) and place a new order.

Questions

For any questions about refunds or returns, contact us at hello@aureliusvaltieri.com. We are here to help resolve issues before they escalate — that is always our preference.